ShopVerse

How can we help?

Search our help center or browse the topics below to find answers fast.

Orders & Delivery

How do I track my order?

Go to My Orders and open any order to see a live status timeline with courier and tracking details.

What are the delivery charges?

Delivery is free on orders above the free-shipping threshold; a small flat fee applies otherwise. The exact amount is always shown at checkout.

How long does delivery take?

Most orders are delivered within 3–7 business days depending on your pincode and the seller location.

Payments

What payment methods are accepted?

UPI (scan & pay), cards / netbanking via Razorpay, Cash on Delivery, and your wallet balance.

Is it safe to pay online?

Yes. Payments are processed over an encrypted connection and we never store your card or UPI PIN.

How do coupons work?

Enter a valid coupon code in the order summary at checkout to apply an instant discount.

Returns & Refunds

What is the return policy?

Most items can be returned within 7 days of delivery if they are unused and in original packaging.

How are refunds issued?

Approved refunds are credited back to your original payment method or wallet, typically within 5–7 business days.

Selling

How do I become a seller?

Click “Sell with us”, complete the quick registration, and start listing once your shop is approved.

When do I get paid?

Earnings are credited to your seller wallet as orders are delivered, and you can request a withdrawal anytime from the Payouts page.

Still need help?

Can’t find what you’re looking for? Our support team is here to help with anything.

Fast, tracked delivery
Across India
100% secure payments
UPI · Cards · COD
Easy 7-day returns
No questions asked
Verified sellers
Quality you can trust